Retail Insight Transformed
Body Piercing Retailer
Australia & New Zealand
Challenge
A rapidly growing multinational body piercing company, operating both online and through an expanding network of retail locations, was struggling with a fragmented technology landscape. Platforms such as NetSuite, Lightspeed, Deputy, Shopify, Salesforce, Cin7, and Kepler were all in use, but none were fully integrated.
Despite having access to a significant volume of data, valuable insights were difficult to access. Disconnected systems, duplicated data, and manual workarounds meant that reporting was inconsistent, time-consuming, and unreliable. The business needed a scalable solution that would provide clarity across operations, staffing, inventory, and customer engagement.
Solution
InsyteGroup was engaged to design and deliver a comprehensive business intelligence framework. We began with a proof of concept, integrating Lightspeed to quickly demonstrate the value of accessible, structured data. This early success built confidence with the client and set the stage for broader transformation.
From there, we:
Integrated all SaaS applications into a central data lake to create one connected ecosystem
Built a scalable data warehouse to provide the foundation for long-term reporting and analytics
Established NetSuite as the central system of record, ensuring consistency across finance, operations, and inventory
Developed dynamic dashboards offering both high-level visibility and detailed drill-downs across operations, staffing, inventory, and customer data
Our iterative approach meant the data environment was built piece by piece, adapting to business priorities as the project evolved. By embedding with the client, we ensured that dashboards and reporting outputs aligned with real-world needs, not just technical requirements.
Impact
The outcome was a fully integrated, scalable reporting framework that empowered the business to:
Eliminate manual data handling and duplication risks
Unlock real-time insights into customers, operations, and staffing
Make faster, evidence-based decisions
Refocus internal resources on value-adding tasks
Establish a single, reliable version of the truth
By transforming disconnected systems into a unified data intelligence layer, InsyteGroup provided the strategic clarity and operational confidence needed to support continued growth and expansion.
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