Building an AI Layer Across an Enterprise: What We Learned Building One
The Challenge Our client is a field service management platform — cloud-based SaaS, serving businesses that run field operations at scale. Like most growing SaaS businesses, they had a problem familiar to anyone in this position: every team, from Customer Success to Support to Sales to Services to Product, needed a complete view of every […]
Building a Retail Data Platform That Keeps Earning
Fifteen Systems, No Single Truth Our client is a fast-growing multinational specialty retailer operating across Australia and New Zealand, with a physical store network and an online operation. Like most retailers of this size, they had grown by adopting best-in-class systems for each function — around fifteen of them in total. Lightspeed for point of […]
How to Get Started with AI on Your Business Data
The AI Question Every Business Is Asking Every senior leader is being asked the same question right now: what are we doing about AI? And most are quietly aware that they do not yet have a clear answer. In the meantime, AI tools for business are already creeping in. People are pasting spreadsheets into ChatGPT […]
Why Semantic Modelling Matters More Than You Think
The problem everyone recognises Here’s a scenario most organisations will recognise. The finance team says revenue last quarter was £4.2m. The sales team says it was £4.6m. Both are pulling from “the system.” Both are confident they’re right. And the board meeting stalls while everyone argues about whose spreadsheet to trust. The problem isn’t the […]